Frequently asked questions

You will find the responses to a number of common questions below. If you can't find the information you need, please get in touch with us by emailing supportercare@rnzfb.org.nz or refer to information on the Royal New Zealand Foundation of the Blind’s (RNZFB) website.

Q. How do I register as a collector?

A. It’s super easy to register and start collecting. Just 'register' on the reset your password here.

Q. How do I make a donation?

A. You can either donate to a particular person’s collection using your credit card details by visiting their fundraising page, or you can donate to the general Red Puppy Appeal.

Q. Will I get a donation receipt?

A. Yes. As soon as your donation has been processed you will receive a confirmation page and an option to print your receipt. You will also receive an email with a link to print your receipt.

Provided you enter your full name when submitting your donation, the receipt will provide the information required for a tax credit, so please print it out and keep it safe for tax time.

Q. What percentage of my donation goes to Royal New Zealand Foundation of the Blind (RNZFB)?

A. Your donation will go directly into the RNZFB’s bank account. This site does not receive a commission or share of the donations.

Q. What happens with my donation?

A. Your donation will help the RNZFB to continue providing essential services to empower and support more than 11,500 blind and partially sighted New Zealanders.

The RNZFB’s services cover a broad range of blindness-related needs. From skills and tools for everyday living and getting around independently (including breeding and training guide dogs), to enabling access to information, facilitating recreation activities, and providing counseling to those who are adjusting to sight-loss, our services make a big difference to the lives of our members. You can learn more about what we do at member services.

Could not find the information you needed? Contact us directly.